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The letter demands better pay and changes to the nondisclosure agreements workers are required to sign to secure the jobs. Beheadings, infant rape, animal torture: content moderators are filtering these. The tension between Facebook and its content moderators rose Thursday after a group of contractors in Austin, Texas posted an internal complaint, according to the Washington Post. Alan Hack with the New York State Psychological Association. “All of us have to have some empathy and that includes the companies,” said Dr. “Facebook users get mad when you take down their post for the wrong reason or leave up something horrible,” said Casey Newton with The Verge.Ī Facebook spokesperson responded to the report, saying, in part: “We go to great lengths to support the people that do this important work, and take any reports that we might not be doing enough incredibly seriously.”įacebook announced changes for moderators in May, including additional benefits and higher wages for contractors, but some say it’s not enough.

As a result, many moderators say they’re experiencing post-traumatic stress disorder.Įventually, the hope is that human reviewers can be replaced with artificial intelligence, but the technology is simply not ready. His story is one of many in a new report from The Verge, focusing on Facebook moderators employed by Cognizant in Tampa, Florida.Īccording to the report, the moderators make less than $30,000 a year and only get a nine-minute wellness break to see an on-site counselor. Yes, Elon Musk created a special system for showing you all his tweets first. “I have seen a video of a babysitter choking a toddler to death,” Speagle said. Earlier this year, The Verges Casey Newton broke the story about the working conditions of Facebook moderators in Phoenix, AZ. Shawn Speagle says he is haunted by his work as a former content moderator for Facebook. He founded Platformer, a newsletter about Big Tech and democracy. Social media content reviewers work to purge the internet of disturbing posts that can depict animal abuse, murder and child pornography. By Casey Newton, a contributing editor who has been writing about tech for over 10 years.